criketex Privacy Policy

criketex is a trusted online betting and casino platform for players in Bangladesh. Protecting the privacy of our users is a core responsibility. This privacy policy applies to the criketex website (criketex.cam) and all services operated under it.

By reading this policy you will learn: what types of information we collect, the purposes for which that information is used, what information is shared with third parties, and the steps we take to protect your data. By registering with criketex or using our services, you are considered to have agreed to this privacy policy.

We may update this policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change, and we will notify you of any significant changes. We therefore encourage you to review this page regularly.

1.1 Information You Provide Directly

When you register with criketex or use our services, you provide us with the following information directly:

• Full name, date of birth, and national identity details (for identity verification)
• Email address and contact information
• Login credentials (username and password — stored in encrypted form)
• Financial information: bKash, Nagad, Rocket, or Upay account numbers — used solely for processing transactions
• Address and residential information (where applicable)
• Messages sent to customer support and records of communications

1.2 Information Collected Automatically

When you visit our website or use our app, the following information may be collected automatically:

• IP address and unique device identifier
• Browser type, operating system, and device information
• Your activity history on the website: which pages you visited and how long you stayed
• Data collected from cookies and similar technologies
• Betting and gaming activity logs
• Login time, logout time, and session information

1.3 Information Received from Third Parties

In some cases we may receive information about you from third parties, such as identity verification (KYC) service providers. Such information is used only to meet legal obligations and to ensure the security of your account.

2.1 Operating and Improving Services

criketex uses your information for the following purposes:

• To create, manage, and maintain your account
• To process financial transactions including deposits and withdrawals
• To improve the quality of our services and develop new features
• To identify and resolve technical issues
• To prevent fraud and unauthorized activity

2.2 Legal and Regulatory Obligations

We are required to collect and retain certain information in order to comply with applicable laws and regulations. To meet Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, we verify your identity and retain the necessary records.

2.3 Communication and Customer Support

We use the information you provide to communicate with you directly. This includes: account-related notifications, information about important policy changes, technical support, and responses to your inquiries. Our customer support team is available 24/7 in Bengali via live chat.

2.4 Ensuring Responsible Gaming

criketex treats responsible play as a top priority. By analyzing your gaming activity data, we identify potentially risky behavior and take supportive action where needed. This process is carried out entirely for your protection.

3.1 We Never Sell Your Information

criketex never sells, rents, or provides your personal information to third parties for marketing purposes. Protecting your privacy is part of our core commitment.

3.2 Limited Sharing with Third Parties

We may share information in the following specific circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay
• Identity verification services: With contracted partners for the purpose of meeting KYC obligations
• Technology and software partners: Service providers required to operate the platform, who are bound by strict confidentiality agreements
• Legal authorities: To the relevant authorities in response to a court order or legal obligation

3.3 Business Restructuring

In the event of a business change such as a merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, equivalent protections under this privacy policy will remain in force.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. criketex uses the following types of cookies:

• Essential cookies: To ensure the basic functionality of the website — maintaining login sessions, security verification, and similar purposes
• Performance cookies: To analyze website usage and improve the quality of our services
• Functionality cookies: To remember your preferences and settings, such as language selection

4.2 Managing Cookies

You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the website. Instructions for managing cookies in different browsers can be found on their respective help pages.

5.1 Technical Protection

criketex uses industry-standard technology to protect your information:

• SSL/TLS encryption technology is used for all data transfers
• Passwords are stored using an advanced hashing algorithm
• Firewalls and intrusion detection systems are used to secure servers and databases
• Regular security audits and penetration testing are conducted
• Sensitive financial information is protected with an additional layer of encryption

5.2 Organizational Protection

Alongside technical protection, we also take strict measures at the organizational level:

• Only authorized staff have access to your personal information
• All staff have signed confidentiality agreements and receive regular training
• Data access is regularly reviewed and monitored
• A rapid response plan is in place in the event of a security breach

5.3 Acknowledgment of Limitations

We make every effort to protect your information; however, complete security on the internet cannot be guaranteed. To help protect yourself, use a strong password and do not share your login credentials with anyone.

6.1 General Retention Policy

Your information will be retained for as long as it is needed. Even after an account is closed, certain information may need to be kept for a defined period to meet legal obligations. Transaction records are generally retained for a period determined by applicable regulations.

6.2 Requesting Data Deletion

If you wish to close your account and request deletion of your data, please contact our customer support team. Due to legal obligations, it may not be possible to fully delete some information before the prescribed period has elapsed — in such cases we will inform you in detail.

7.1 Right to Access Information

You may ask at any time what information criketex holds about you and the purposes for which it is being used. Once you send this request to our customer support team, we are obliged to respond within a reasonable time.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. You can update some information directly from your criketex account settings; for other information please contact customer support.

7.3 Right to Object to Data Processing

In certain cases you may object to the processing of your information. Please note that objections to processing required by legal obligations or for the provision of services may not be accepted — in such cases we will explain the reasons.

7.4 How to Exercise Your Rights

To exercise any of the rights described above, please contact us in the following way:

All criketex services are for persons aged 21 and over only. We do not knowingly collect any information from minors. The age verification process is strictly followed at the time of registration.

If we believe that a minor has registered by mistake, we will immediately close that account and securely delete all associated information.

criketex may review and update this privacy policy from time to time. Before changes take effect, we will notify you in the following ways:

• The date of the latest update will be displayed on the privacy policy page of the website
• For significant changes, a notification will be sent to your registered email address
• If you log in before a significant change takes effect, your consent to the new policy will be requested

If you continue to use criketex services after the updated policy is published, you are considered to have agreed to the new policy.

If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team:

Our customer support team is available in Bengali seven days a week, twenty-four hours a day. We respond to any privacy-related matter with the highest level of care and attention.

For more details, we also encourage you to review our Terms and Conditions and Responsible Gaming pages.